Refunds & Returns
ORDER CANCELLATION
If you contact us within 12 hours of placing your order it may be possible to cancel your order. This also applies to pre-order products. Please email us at info@weartherav.com and we'll do our best to help.
Cancellations/refunds before shipping will be subject to a 3% payment processing charge which goes to the credit card companies (this is a charge we do not get back).
If an order is returned to the sender, it will be subject to a $15 fee.
VERIFY SHIPPING ADDRESS. If the carrier cannot deliver the product to the address provided, you will be charged up to a $15 fee for the product to be resent or returned and restocked in our inventory. TheraV will deduct the fee from any potential return. Contact us via email to cancel an order at info@weartherav.com
RETURNS
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 30 days. We are not able to provide an exchange or refund on any of our products that have been personalized. Refunds will be issued to your original payment method only.
Each returned item may be subjected to 15% restocking fee.
Please send returns to:
THERAV
Attn: Returns
503 North Tatnall Street
Wilmington, DE 19801
Include a copy of your packing slip stating that you are returning the item(s) for a refund.
Please note items that have been personalized cannot be returned.
Please note that all extra postage costs incurred exchanging or returning an item are payable by you and the return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you are returning a product for a refund your initial shipping fee cannot be refunded.
Please make sure your items are returned undamaged. Any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items that are lost in the post. All goods shall remain your responsibility until we receive them.
For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product cannot be refunded.
Closeout and discontinued items are not eligible for return. All sales are final on closeout and discontinued items.
FAULTY ITEMS
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at VIBRATING THERAPEUTIC APPAREL, LLC take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting info@weartherav.com about the fault.
Returns of faulty goods must be returned to us within 14 days of being received by you. If you return an item to us because it is faulty, we will include with your refund the postage you paid when returning the item to us.
We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items that are lost in the post. All goods shall remain your responsibility until we receive them.
Refunds or replacements will be solely at the discretion of VIBRATING THERAPEUTIC APPAREL, LLC.